Terms of service

01 What this covers

ApartBoard is software for running short-term rentals: bookings and an occupancy calendar, housekeepers and their schedules, money and cleanings. We give you access to it over the internet and you pay for that access. Nothing beyond access to the software and its support is part of the service.

These terms are addressed to apartment owners and to the people they invite into their account.

02 What we are not

The service is a bookkeeping tool. We do not rent out apartments, do not take money from guests, are not a party to your agreement with them and are not responsible for how that agreement is performed.

Money never passes through the service: cash stays with you and your housekeepers, transfers go through your own accounts. The service only records what you tell it.

What you record is your own management bookkeeping, not accounting or tax reporting.

03 Account and access

An account belongs to a person: an email address, a phone number and a password. The password is yours, and anything done under it counts as done by you.

Housekeepers work in the account under their own logins and see only what you opened to them: their apartments, their cleanings, their money. Who gets access, and when it is taken away, is your decision.

• Do not share one login between several people: the change log stops being able to answer who did it.
• If you notice suspicious activity in the account, write to [email protected] and we will help promptly.

04 Billing

The first month is free, with nothing held back. After that the service is paid for: the fee is charged per apartment in the account per month. Current amounts are published on the home page, in the pricing section.

For owners with more than fifty apartments the terms are agreed individually — write to us.

The fee is paid up front for the billing period. If you leave mid-period, that period is not refunded unless we have agreed otherwise in writing.

We may change the price. We announce a new price at least 30 days in advance by email to the account address; paying after that date means you accept it.

05 If payment does not arrive

When a payment is overdue, working in the account is suspended: you can still sign in, but not run your business there. The data stays where it is.

We keep the data of a suspended account for at least 60 days. After that we may delete it, having warned you by email in advance.

06 How the service must not be used

There are few rules, and they are all about one thing: not getting in the way of other people, and not putting at risk those whose data ends up in the account.

• Breaking into the service, circumventing access limits, loading it with automated requests, copying it wholesale.
• Entering personal data about people you have no lawful basis to process.
• Using the service for unlawful activity.

07 What a breach leads to

We may suspend access. If the breach threatens other people’s data or the running of the service, immediately; in every other case, after an email and a reasonable period to put it right.

08 The data stays yours

What is in your account belongs to you: bookings, guests, money, files. We process it on your instructions so that the service works, and never for our own purposes. What exactly is collected and how it is stored is set out in the privacy policy.

You can delete the account: write to [email protected]. Some records outlive the deletion in logs and backups — the periods are described in the privacy policy.

09 Availability and liability

We do everything we can to keep the account available around the clock, but we do not promise uninterrupted operation: there are planned updates, and there are failures at the hosting provider and on the network. We announce planned maintenance in advance, in the account or by email.

The service is provided as is. We are not liable for lost profit or for decisions made on the basis of what is recorded in the account. In any case our liability is limited to the amount you paid over the last three months.

10 Changes to these terms

We may change these terms. A new revision is published on this page and its date is shown at the top. We announce material changes by email 14 days in advance.

11 Governing law and disputes

These relations are governed by the law of Ukraine. We settle disputes by correspondence first; failing that, in the court at the place of registration of ApartBoard.

This document is published in three languages. Where readings differ, the Ukrainian version prevails.